When the phones are ringing and business is humming, it’s easy to forget how much your communications system does for you—until it doesn’t. Power blips. Storms. A single piece of aging hardware that decides today is the day. We’ve seen it all.
At Chrysalis, we’re more than just an IT service provider—we’re a trusted business partner. Over the years, we’ve grown into a cybersecurity-first managed service provider that helps organizations stay connected, protected and prepared for what’s next. Our role goes beyond fixing issues—we help our clients strengthen operations, reduce risk and plan for the future.
Many organizations still rely on legacy systems like Allworx, which can hold back growth and reliability. Chrysalis partners with Wildix, a leading communications provider, to deliver a modern, browser-based platform tailored to your business. That’s what we call tech evolved.
Why now: legacy phones are costing you more than you think.
Traditional PBXs and copper-line setups were great in their time. But they weren’t built for today’s uptime expectations, mobile teams or AI-powered workflows. Common pain points we’re seeing:
- Aging infrastructure that’s expensive to maintain
- Unreliable uptime during extreme weather or carrier outages
- Limited mobility for hybrid teams
- Inflexibility when you need to add users fast
- High risk of obsolescence as copper lines are phased out and carrier support dwindles
Why Chrysalis partners with Wildix.
Wildix has been building business communications since 2005, with steady global growth and millions of users worldwide. That means you don’t buy direct—you work with trusted partners like Chrysalis who configure, secure and support the platform for you.
Here’s why our clients choose it:
- Works right in your browser—no heavy apps required
Launch calls, video meetings or chat from anywhere with just an internet connection. - Built-in collaboration tools in one place
Calling, chat, conferencing and screen sharing all live in the same interface. - Near-perfect reliability with automatic backups
Multiple data centers keep you online—even when other providers experience outages. - Security built in from day one
The platform was designed with cybersecurity at the core, not added on later. - Seamless CRM and productivity integrations
Easily connect with Salesforce, Zoho, Microsoft 365 and other tools your team already uses. - Flexible setup to match how your team works
Route calls, automate workflows and customize the system to fit your business processes.
With Chrysalis and Wildix, you don’t just get new phones, you get a modern communications platform that makes your business more efficient, flexible and secure.
What changes for your team?
1) Add or move users in minutes
Hiring a rep in Houston tomorrow? Spinning up a seasonal team in New York? With Wildix, user provisioning takes minutes, not days.
2) Work anywhere
Use the browser softphone, the mobile app or a desk phone if you prefer one. Your staff can call, text and chat from business identities on any device.
3) Collaborate faster
No more “did you Slack me or email me?” moments. Calls, messages and internal chats live together, making them searchable and shared across your team.
4) Capture more context with CRM
Screen-pop customer records, log calls automatically, and route follow-ups into Salesforce, Zoho or your chosen CRM.
Case stories from the field.
Sagis Diagnostics: billing made smarter, patients served better
Sagis Diagnostics, a physician-led pathology lab, struggled with outdated systems that slowed billing, created manual workloads and limited visibility into performance. Partnering with Chrysalis and leveraging Wildix and the SCAPE platform, Sagis transformed the way its billing team works.
- Secure, scalable phone system to support hybrid teams across the U.S.
- Live dashboards to track call queues, agent performance, and outcomes in real time
- Advanced IVR with bilingual support to better serve English and Spanish-speaking patients
- Automated outbound calling that boosted collections and freed staff to focus on higher-value tasks
Result: lower costs, greater efficiency and improved patient experience.
“IPscape has significantly improved our communication capabilities, reduced our costs and improved patient experience.” – Sagis Billing Operations Manager
Scaling made simple
One fast-growing company needed to support 1,000+ users across 40 locations. With Wildix, new users were added in minutes—not days—making it easy to expand without costly infrastructure or delays.
“Wildix has significantly improved our communication capabilities, reduced our costs and improved our overall customer experience.” – Billing Department Team
Cutting costs and boosting uptime
Chrysalis helped an engineering firm cut their communications costs by 40% after switching to Wildix. Remote teams now collaborate smoothly, and downtime is no longer a concern.
“We no longer worry about downtime. The Chrysalis team handled everything—our phones just work.” – Engineering Firm Client
A quick look at Agentic AI in action.
We recently demonstrated how AI can reshape everyday business communications. Agentic AI gets its name from the word agent meaning it acts on your behalf.
Instead of relying on staff to handle every call, an AI voice assistant can:
- Answer FAQs like hours and locations
- Book appointments and create calendar events automatically
- Capture caller details for staff visibility
- Route intelligently without human intervention
In our example, the AI handled the routine task of scheduling a call, creating the calendar invite and logging the details in real time. That meant the receptionist didn’t have to stop what they were doing—and the team could stay focused on driving the business forward.
And the best part? You don’t have to build or maintain any of it yourself. Chrysalis configures, manages and supports the AI tools for you, so your team can focus on higher-value work while the system quietly captures revenue and streamlines efficiency in the background.
Security first, always.
Because Chrysalis is cybersecurity-first, we design communications for resilience. Wildix’s architecture includes:
- Built-in redundancy across data centers
- Automatic security patching
- Browser-based encrypted calls
What you actually need to get started.
Not much:
- Internet
- A modern web browser
- Optional desk phones or headsets if preferred
What makes Chrysalis different?
- We do the heavy lifting: migration, integration, training
- We tailor it to your workflows
- We stay with proactive support after launch
- We think ahead with AI, automation and cybersecurity baked in
Ready to see it?
We’d love to personalize a walkthrough for your team—phones, chat, CRM integrations, IVR flows and AI demos included.
Chrysalis Tech Evolved