The one-person IT department
A single IT manager who handles everything, rarely gets a real vacation and has nobody to cover nights and weekends.
Co-managed IT
for in-house IT teams
Your IT staff know your business better than any outside provider. Co-managed IT from Chrysalis Tech Group gives them backup: help desk overflow, 24/7 and vacation cover, security monitoring and extra hands for projects, with responsibilities split the way you choose.
- Your team keeps control; Chrysalis covers the areas you hand over.
- Nights, weekends and vacation coverage handled under the plan you agree.
- Security monitoring and project help without adding headcount.
What co-managed IT is
Co-managed IT is an arrangement where your in-house IT staff keep ownership of your systems and an outside provider covers the work they cannot get to. With Chrysalis, that can mean help desk overflow, 24/7 and after-hours support, vacation cover, security monitoring, project work and planning. Who does what is written into the plan, and like all Chrysalis managed IT, it is quoted on the agreed scope.
Who co-managed IT is for
Companies with internal IT that need more capacity, more coverage or skills the team does not have.
Growing internal teams
IT teams whose ticket queue grows faster than the budget for new hires.
Teams facing a big project
Companies with a cloud migration, an office move, a Windows 11 rollout or a compliance push that would swamp the day-to-day work.
Leaders who want a second opinion
Owners and executives who want strategic planning or security oversight alongside the team they already trust.
Why in-house teams get stretched
The usual problem is time and coverage, and a small team can only stretch so far.
Tickets crowd out everything else
Password resets and printer problems fill the day, so patching, documentation and security reviews keep slipping.
No cover outside office hours
Problems at night, on weekends or during vacations land on one person’s phone, or wait until Monday.
Security needs constant attention
Watching for threats takes people and tools that a small internal team cannot staff alone, and alerts nobody reads at night protect very little.
What Chrysalis can take on
Pick the pieces you need. Your team keeps the rest.
Help desk overflow
Chrysalis takes first-line tickets, or just the overflow, so your team can work on projects and the problems only they can solve.
After-hours and vacation cover
24/7 support for your users, with escalation rules agreed with your team, so nobody has to be on call every night.
Security monitoring
Monitoring of computers, servers and network devices, with alerts handled and escalated as agreed, plus patch and vulnerability reporting your team can act on.
Projects and extra expertise
Extra hands and experience for cloud migrations, Windows 11 rollouts, network and Wi-Fi upgrades, structured cabling, phone systems and audio visual installs.
Planning and compliance readiness
Virtual chief information officer (vCIO) planning, budgets and roadmaps, plus readiness work for requirements such as Cybersecurity Maturity Model Certification (CMMC) or the Federal Trade Commission (FTC) Safeguards Rule.
No IT staff? Consider fully managed IT
If nobody in your company looks after IT today, fully managed IT is usually the better fit. Chrysalis becomes your IT department for a flat monthly fee.
Compare fully managed ITWhat changes for your IT team
- Your team spends more time on projects and less on routine tickets.
- Your IT depends less on one person being available.
- Your team gets security monitoring and patch reports it can act on.
From a Chrysalis client.
Impact Church of The Woodlands, a church Chrysalis supports, on ticket handling and follow-up communication.
Read more client stories“We are pleased with the level of service and support we receive. The response time to tickets is excellent, follow-up communication is thorough and the overall experience has been outstanding. We would highly recommend Chrysalis to other organizations seeking reliable IT and security support.”
How co-managed IT starts
The first weeks are about agreeing the split and getting the access right.
- 1
Discovery
We meet your IT team, learn your systems and tools, and find where help would make the biggest difference.
- 2
Responsibility split
Together we write down who owns what: which tickets come to Chrysalis, how escalations work, who holds admin access and who approves changes.
- 3
Onboarding
We get the access we need, set up monitoring and document your environment with your team.
- 4
Regular reviews
We meet with your team and leadership on a set schedule to review tickets, security and projects, and adjust the split as your needs change.
Frequently asked questions
Common questions about co-managed IT.
How is co-managed IT different from fully managed IT?
With fully managed IT, Chrysalis is your IT department and handles everything in the agreed scope. With co-managed IT, your in-house team stays in charge and Chrysalis covers specific areas, such as overflow tickets, after-hours support, security monitoring or projects. Both are written into a plan, so everyone knows who owns what.
Will co-managed IT replace our IT staff?
No. It adds capacity around your team. Your staff keep their roles, their knowledge of the business and their say in decisions, and Chrysalis works to the rules they help set.
Who has admin access, and who approves changes?
You decide. During onboarding we agree access levels, change approvals and escalation paths with your team and write them into the plan.
Do we have to switch to your tools?
Not necessarily. We agree on ticketing, monitoring and documentation tools during onboarding, and use what your team already runs where that makes sense.
How much does co-managed IT cost?
Chrysalis managed IT plans start at $125 per user per month for Chrysalis Essential, $175 per user per month for Chrysalis Secure and $225 per user per month for Chrysalis Complete. A co-managed plan is quoted on the scope you agree, because your team keeps part of the work, and your proposal lists what it covers. Our pricing page explains what drives a quote.
Can we start small?
Yes. You can start with one area, such as after-hours cover or help desk overflow, and add more as your team sees how it works.
Give your IT team backup
Tell us about your team, your systems and where you need help. We start with a conversation with your IT lead.
- Sales and new inquiries713.575.2608
- Client support713.575.2626
- Email[email protected]