Offices that have outgrown their setup
Consumer-grade routers, Wi-Fi that drops in the back office and a network closet nobody wants to open.
Managed network support
for the connection everything else runs on.
When the network goes down, phones, email, files and card payments go with it. Chrysalis designs, secures, monitors and supports the firewalls, switches and Wi-Fi that keep your offices connected.
- Firewall management with partners such as WatchGuard
- Business Wi-Fi and switching planned around your building
- Monitoring that alerts our team when a site or device drops
What does network support include?
Network support is the ongoing care of your business network: the firewall, switches, Wi-Fi, internet connections and links between sites. Chrysalis configures and secures that equipment for Houston-area companies, monitors it, keeps firmware up to date and fixes problems remotely or onsite. It can run as part of a managed IT plan on a flat monthly fee, from a single office to several locations.
Who needs managed network support
Businesses whose daily work stops when the connection does.
Companies with more than one site
Branches, warehouses or yards that need secure, dependable links to the main office and to cloud applications.
Teams moving or expanding
A new office, a renovation or added headcount that needs network design, cabling and equipment planned together.
Common network problems
Network trouble rarely announces itself. It shows up as slow files, dropped calls and a printer that only works some of the time.
Nobody watching
Without monitoring, the first alert is an employee saying the internet is down, and by then the whole office has stopped.
Aging or unmanaged firewalls
Firewalls past vendor support, out-of-date firmware and rules nobody remembers creating leave the gaps attackers look for.
Networks built by accident
Equipment added one piece at a time, with no plan for coverage, guest access or keeping devices apart, leads to dead spots, slowdowns and security holes.
What our network support covers
Design, security, monitoring and hands-on support for the network behind your business.
Firewall management
Setup, rule reviews, firmware updates and the security features built into business firewalls, with partners such as WatchGuard.
Switching and Wi-Fi
Business-grade switches and wireless access points planned around your building, with separate networks for staff, guests and devices such as phones and cameras.
Internet and site connectivity
Software-defined wide area network (SD-WAN) links and backup internet connections, planned so a failed line has an agreed failover path where backup connectivity is in scope.
Monitoring and alerts
We monitor your network equipment and internet links and are alerted when a device or site drops, so troubleshooting starts without waiting for someone to call.
Onsite and remote troubleshooting
Remote fixes where possible, and a technician at your office for failed hardware, cabling and equipment swaps, as agreed in your plan.
Check your network before it fails
A complimentary risk assessment looks at your firewall, Wi-Fi and the everyday habits around them, and shows where the gaps are.
Request a risk assessmentWhat a well-run network gives you
- Outages get flagged by monitoring, not by a room full of people who cannot work.
- Firewalls and network equipment that are patched, documented and still supported by the vendor.
- One team accountable for the network, from the firewall to the last access point.
From a Chrysalis client.
Pro Box, on the monitoring service Chrysalis runs for the business.
Read more client stories“With your monitoring service in place, you always know the second we go offline and are calling us to get it resolved. With all of these services in place I can spend my time doing what I do best, which is sell my product and not worrying about IT issues.”
How we take on your network
Whether we inherit an existing setup or build a new one, the steps are the same.
- 1
Document
We record what you have: internet lines, firewall, switches, Wi-Fi coverage, cabling and who has admin access.
- 2
Fix the urgent gaps
Unsupported equipment, weak firewall rules and shared admin passwords get dealt with first.
- 3
Design and upgrade
We plan coverage, separate networks and backup connections, then upgrade in stages around your working hours.
- 4
Monitor and support
Monitoring goes live, and the help desk and onsite team support the network from then on.
Frequently asked questions
Questions businesses ask about outsourcing network support.
Do you support business networks across the Houston area?
Yes. Chrysalis has offices in The Woodlands and Humble and supports businesses in Houston and beyond, remotely and onsite as agreed in your plan.
Can you work with the equipment we already have?
Often, yes. We start by reviewing what is installed. Equipment that is current and supported can stay; anything past vendor support, we flag with a replacement plan and budget.
What is SD-WAN, and do we need it?
SD-WAN manages several internet connections and site links as one, sending traffic over the best available path. It earns its keep for businesses with several locations or heavy use of cloud and voice applications. A single small office may do fine with a good firewall and a backup line.
Can guests and staff use separate Wi-Fi?
Yes. We set up separate wireless networks so guests, staff and devices such as phones, cameras or payment terminals do not share one network. That limits what an infected guest phone or a compromised camera can reach.
What happens when our internet goes down?
With monitoring in place, our team is alerted when a site drops and starts working the problem, including with your internet provider when the fault is on their side. Where a backup connection is installed and configured for failover, the plan can route traffic to it while the primary line is restored.
Is network support part of managed IT?
It can be. Network support can sit inside a managed IT plan on a flat monthly fee, quoted on the scope you agree. Bigger projects, such as a new office build or a full equipment refresh, are scoped with you up front.
Get a second look at your network
Tell us about your sites, your internet connections and what keeps going wrong. We will review what you have and recommend what to keep, fix or replace. Call sales at 713.575.2608.
- Sales and new inquiries713.575.2608
- Client support713.575.2626
- Email[email protected]