Businesses with no IT staff
The office manager or the owner has become the IT person by default. We take the tickets off their desk so they can get back to the job they were hired for.
Business IT support
with a help desk your team can reach 24/7.
Chrysalis Tech Group gives your employees one place to go when a laptop, password, printer or app stops cooperating. Our onsite and remote team picks up the request, works the problem and tells you where it stands.
- 24/7 IT support by phone or through the client portal
- Remote fixes first, onsite visits as agreed in your plan when the problem needs hands on equipment
- A flat monthly fee, quoted on the scope you agree
What does business IT support from Chrysalis include?
Business IT support from Chrysalis is a help desk your employees can contact 24/7 for everyday technology problems: password lockouts, email and Microsoft 365 issues, slow or failing computers, printers, Wi-Fi and the applications your business runs on. Our team works requests remotely where it can and comes onsite when hardware or cabling needs hands, as agreed in your plan. Support is part of a managed plan on a flat monthly fee, quoted on the scope you agree.
Who our help desk is for
Companies across Greater Houston that need dependable support for their people without building an IT department.
Companies with one or two IT people
Your in-house team keeps the projects and the know-how. We take on the daily ticket load, after-hours calls and cover when they are out.
Hybrid and multi-site teams
Staff in the office, at home and on the road get the same help desk and the same support path wherever they work.
Why IT support breaks down
Support rarely fails in dramatic ways. It wears down through small, everyday gaps.
Problems with no owner
An employee asks the coworker who seems good with computers, the fix is half done and nobody writes it down. The same problem is back next month.
Waiting on the one person who knows
When your IT knowledge sits with one employee or a part-time contractor, their vacations, sick days and evenings become your outages.
Small issues that eat the day
A locked account or a printer that will not print never makes the news, but across a whole team those interruptions add up to real lost work.
What our help desk covers
Day-to-day support for the people, devices and accounts your business runs on.
24/7 help desk
Call client support or use the client portal at any hour. Support is handled under the process in your plan, so your team knows where to go when something breaks.
Users and accounts
Password resets, new hires and departures, Microsoft 365 mailboxes, Teams, OneDrive and SharePoint access, and the everyday how-do-I questions that stop people working.
Computers, printers and devices
Troubleshooting and repair for laptops, desktops, printers, scanners and meeting room equipment, plus help choosing replacements from partners such as Dell Technologies and Lenovo.
Onsite and remote support
Software and account problems are usually fastest to fix over a remote session. When the issue is a failed device, a network closet or a new workstation, a technician comes to your office as agreed in your plan.
Maintenance in the background
Patching, updates and monitoring run without anyone opening a ticket, so fewer problems reach your staff in the first place.
Already a Chrysalis client?
Skip the sales form. Call client support at 713.575.2626 or use the client portal, and the support team picks it up from there.
Go to client supportWhat changes for your team
- Employees know where to go when something breaks, day or night.
- Support history is reviewed so repeat problems can be raised instead of treated as one-off issues.
- Managers stop playing IT support and get back to running the business.
From a Chrysalis client.
Impact Church of The Woodlands, a Chrysalis client, on day-to-day ticket support and follow-up communication.
Read more client stories“We are pleased with the level of service and support we receive. The response time to tickets is excellent, follow-up communication is thorough and the overall experience has been outstanding. We would highly recommend Chrysalis to other organizations seeking reliable IT and security support.”
How a support request works
The same path every time, whether it is a forgotten password or a server alert at night.
- 1
You reach us
Call client support or use the client portal. The help desk is there 24/7, including evenings and weekends.
- 2
We triage the request
The team looks at business impact and handles the request under the process in your plan. A wider outage is treated differently from a single slow laptop.
- 3
We fix it remotely or onsite
A technician connects remotely where possible and schedules a visit when onsite work is included in your plan and the problem needs one.
- 4
We close the loop
You hear what was done and why. If the same issue keeps coming back, we raise the underlying cause with you instead of closing another ticket.
Frequently asked questions
Straight answers to the questions companies ask before they outsource IT support.
Is your IT help desk really available 24/7?
Yes. Chrysalis provides 24/7 IT support. How after-hours requests are handled, and which ones count as urgent, is set out in your plan so everyone knows what to expect.
How fast will you respond to a ticket?
Requests get a rapid response from our support team and are prioritized by business impact, so an outage that stops your office goes ahead of a single slow laptop. How priorities work is spelled out in the plan we propose.
Do you provide onsite IT support?
Yes. Our team works onsite and remotely. Hardware failures, cabling, network equipment and new office setups usually need a visit, and onsite support is scheduled as agreed in your plan.
We already have an IT person. Can you still help?
Yes. You can keep your in-house IT lead and use Chrysalis for the help desk, after-hours cover and overflow work. Our co-managed IT page explains how that split works.
What does business IT support cost?
Support is part of managed IT, and plans start at $125 per user per month. The final fee depends on the scope you agree, and your proposal lists what your plan covers. Our pricing page shows the starting price of each plan and what drives the quote.
How do we switch from our current provider?
We start by documenting your users, devices, accounts and admin access, then plan the handover so passwords, vendor contacts and records move over cleanly. Our sample onboarding plan walks through the steps.
Give your team one place to call
Tell us how your business is set up and how support works today. We can scope a plan and a flat monthly quote. Prefer to talk first? Call sales at 713.575.2608.
- Sales and new inquiries713.575.2608
- Client support713.575.2626
- Email[email protected]