Already a client?
Here is how to get help.
Chrysalis clients get 24/7 IT support. Call for anything urgent, or send a request through the client portal.
Which route to use.
If you are not sure whether something is urgent, call.
Something is down, or it might be a security incident
People cannot work, many people are affected at once, or someone clicked a suspicious link or was asked for passwords or payment.
Call client support on 713.575.2626
A routine request
A new hire, a password reset, a software install or a printer that will not cooperate.
Use the client portal at portal.chrysalistechgroup.com
Or call 713.575.2626
A planned change
An office move, a new location, new equipment or a major system change. Raise it early, before the work needs to happen.
Use the client portal at portal.chrysalistechgroup.com
Or call 713.575.2626
Not a client yet
You are looking for IT support for your business and want to talk it through.
Call sales on 713.575.2608
Or start a new inquiry
What to include in a request.
A complete request saves a round of questions. Whether you call or use the portal, have these ready.
- Your name, company and the best number to reach you
- Who is affected: just you, a team or everyone
- What you were trying to do, and what happened instead
- The exact error message, or a screenshot
- When it started, and anything that changed just before
- How much it is holding up the business
- Whether a technician can connect to your computer remotely, and when
Not a client yet?
The support line is for existing clients. If you are looking for IT support for your business, start with a conversation with our sales team.
Support questions.
Call client supportIs client support available 24/7?
Yes. Chrysalis provides 24/7 IT support for clients on 713.575.2626.
What counts as urgent?
Anything that stops people working, affects many people at once or could be a security incident. Call 713.575.2626 for those rather than using the portal.
How do I get into the client portal?
Go to portal.chrysalistechgroup.com. If you do not have access yet, call client support on 713.575.2626 and the team can help.
I am not a client yet. Who should I contact?
Call sales on 713.575.2608 or start at the get started page. The support line is for existing clients.