Plastic Eye Surgery Associates,
on people it knows and trusts.
Plastic Eye Surgery Associates has worked with Gregory and the Chrysalis team over the years. This short story is built from the testimonial its administrator, Betty Broussard, gave, and the words that matter are the client’s.
We have added no figures or details beyond the testimonial.
- Client
- Plastic Eye Surgery Associates
- Testimonial from
- Betty Broussard, administrator
- Working together
- Over the years
- What stands out
- The personal relationship
The relationship.
Betty Broussard says that over the years, Gregory and the Chrysalis team have become people the office knows and trusts. When something comes up, she writes, she knows she can call and someone on the other end will care about getting it taken care of.
What has always stood out to her, the testimonial says, is the personal relationship: the office is not treated like an account number, and the team knows it, understands it and genuinely cares about helping. Technology has changed a lot through the years, and in her words, having people you trust to help you through those changes makes all the difference.
“Over the years, Gregory and the Chrysalis team have become people we know and trust. When something comes up, I know I can call and there will be someone on the other end who cares about getting it taken care of. What has always stood out to me is the personal relationship. We’re not treated like an account number or just another customer. They know us, they understand our office, and they genuinely care about helping us. Technology has changed a lot through the years, but having people you trust to help you through those changes makes all the difference. That’s what Chrysalis has been for us.”
How a support request works at Chrysalis.
These are the steps from our IT support and help desk page. They describe how we work in general, not a record of this client’s support.
You reach us
Call client support or use the client portal. The help desk is there 24/7, including evenings and weekends.
We triage the request
The team looks at business impact and handles the request under the process in your plan. A wider outage is treated differently from a single slow laptop.
We fix it remotely or onsite
A technician connects remotely where possible and schedules a visit when onsite work is included in your plan and the problem needs one.
We close the loop
You hear what was done and why. If the same issue keeps coming back, we raise the underlying cause with you instead of closing another ticket.
About this story.
More case studiesWhat does Chrysalis do for Plastic Eye Surgery Associates?
In the client’s words, when something comes up the office can call and reach someone who cares about getting it taken care of, and Chrysalis has helped it through the changes in technology over the years.
Is this a full case study?
No. It is a short client story built only from the published testimonial, so it adds no figures or details about the company’s systems beyond that testimonial.
How do clients reach the Chrysalis help desk?
Existing clients call client support on 713.575.2626 or use the client portal. The help desk is there 24/7, including evenings and weekends.
How do we get started?
Tell us how your business runs, what is working and what keeps going wrong. Chrysalis offers complimentary risk assessments as a starting point.
Want a team that picks up the phone?
Tell us how your office works today and where technology gets in the way. We will show you what support from Chrysalis would cover.