Pro Box,
with monitoring in place.
Pro Box had a Chrysalis monitoring service in place. This short story is built from the testimonial Steve McVille, its chief executive and president, gave, and the words that matter are the client’s.
We have added no figures or details beyond the testimonial.
- Client
- Pro Box
- Testimonial from
- Steve McVille, chief executive and president
- Service
- Monitoring
Monitoring.
Steve McVille describes what the monitoring service meant day to day: when Pro Box went offline, Chrysalis knew and called to get it resolved.
The testimonial says that with these services in place, Steve McVille could spend time selling the product instead of worrying about IT issues.
“With your monitoring service in place, you always know the second we go offline and are calling us to get it resolved. With all of these services in place I can spend my time doing what I do best, which is sell my product and not worrying about IT issues.”
How Chrysalis takes on a network.
These are the steps from our network support page. They describe how we work in general, not a record of this client’s setup.
Document
We record what you have: internet lines, firewall, switches, Wi-Fi coverage, cabling and who has admin access.
Fix the urgent gaps
Unsupported equipment, weak firewall rules and shared admin passwords get dealt with first.
Design and upgrade
We plan coverage, separate networks and backup connections, then upgrade in stages around your working hours.
Monitor and support
Monitoring goes live, and the help desk and onsite team support the network from then on.
About this story.
More case studiesWhat did Chrysalis do for Pro Box?
In the client’s words, Chrysalis had a monitoring service in place, knew when the business went offline and called to get it resolved.
Is this a full case study?
No. It is a short client story built only from the published testimonial, so it adds no figures or details about the company’s systems beyond that testimonial.
What does Chrysalis monitor?
As part of network support, we monitor your network equipment and internet links and are alerted when a device or site drops, so troubleshooting starts without waiting for someone to call.
Is monitoring part of managed IT?
Network support can run as part of a managed IT plan. The network support page explains what it covers.
Want to hear about outages from us first?
Tell us how your offices connect today and what stops when the connection does. We will show you what monitoring would cover.